HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Health advice during flooding event – update 1

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Thursday 10 February 2022Health news3 minutes to read

Please attribute to Philip Wheble, Incident Controller – West Coast DHB

West Coast DHB staff are preparing to evacuate Buller Health due to the impacts of the current weather event in the region. We will provide further updates as details are confirmed.

Until then, Buller Medical remains open for urgent care. If you live north of Westport, we have staff in Karamea and Ngakawau. And if you are in Reefton, Reefton Health is open.

Please note, that all outpatient clinics, day surgery appointments and planned care appointments have been cancelled.

If you are registered with Coast Medical, they are still open.  

Please contact the Coast Medical team on 03 789 5000 to arrange an appointment, and after-hours call the usual practice number for free health advice. After hours you’ll be put through to a nurse who can tell you what to do and where to go if you need to be seen.

COVID-19 vaccination clinics

The Westport COVID-19 vaccination clinic is closed today and tomorrow (11/02/2022) while our teams respond to the current weather event. We will provide an update regarding our Saturday clinic once details have been confirmed.

Accessing health care

Remember, if you need health advice, please call Healthline on 0800 611 116 – calls are answered 24/7. If you need to be seen, they will tell you what to do and where to go.

  • If it’s an emergency, call 111 as per usual.
  • For wellbeing support you can talk to a counsellor free of charge, call or text 1737 any time of the day or night.
  • For pregnancy support and advice over the phone, please call your LMC/midwife.
  • If you have questions about your young child or baby’s health phone Plunketline on 0800 933 922 to speak to a Plunket nurse.
  • You can also visit our Healthinfo website for trusted health advice on a range of issues.
  • If you require essential prescription medications and your supply is running low, call your usual GP number for advice – Find a GP, medical practice, clinic or health centre | West Coast DHB (wcdhb.health.nz)
  • Buller Pharmacy in Westport, at 168 Palmerston Street is open for over the counter medications and health advice.
  • Talk confidentially about a meth or P-related issue or problem – 0800 METH HELP 0800 6384 4357.
  • The Alcohol Drug Helpline offers support to anyone concerned about their own or someone else’s drug or alcohol use 0800 787 797.

Be prepared

Check and restock your emergency kit and follow the advice of your local Civil Defence group.

To check what you may need, visit https://getready.govt.nz/prepared/household/supplies/

Here is a link with flood-specific advice: https://getready.govt.nz/emergency/floods/

Stay up-to-date

For the latest updates, ‘like’ your local District Council’s Facebook page, or check the latest news on their website:

Weather conditions

To get the most up to date information on severe weather around the country, or any other forecasts, see metservice.com or download the MetService mobile app.

Road conditions

If you need to travel for any reason, please ensure that you check the road conditions prior to departing.

ENDS

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Page last updated: 10 February 2022

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