HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Te Nīkau Health Centre Newsletter – Autumn 2025

As autumn arrives, the latest Te Nīkau Health Centre newsletter emphasizes preparing for the colder months with flu vaccinations, available from April 1. Since flu season peaks in winter, early immunization is recommended for everyone over six months. The newsletter also highlights World Smokefree Day in May, encouraging those wanting to quit smoking to take advantage of free support services. Additionally, reminders to moisturize skin and continue wearing sunscreen serve as seasonal health tips, while the importance of self-care and well-being is stressed as the days shorten.

Updates on phone prescription requests reinforce that only enrolled patients meeting clinical criteria can receive repeat medications without a consultation. Patients are reminded to allow up to three days for processing and to complete any required blood tests before requesting scripts. For appointment scheduling, the newsletter encourages booking GP visits in advance for planned needs such as medical certificates, driver’s license medicals, and repeat prescriptions.

The Urgent Primary Care Clinic continues to offer same-day treatment for minor illnesses and injuries, including UTIs, respiratory infections, skin conditions, and simple sprains. Patients should walk in to reception for triage before receiving an appointment. However, services like WINZ and ACC renewals and driver’s license medicals require separate routine appointments.

A key highlight of this edition is the introduction of Health Coach Vaughan Kingi, who supports patients with lifestyle, nutrition, stress, and general well-being through the Te Tumu Waiora initiative. These services are free for enrolled patients, offering guidance on self-management strategies to improve overall health.

Finally, the Lake Brunner Clinic welcomes two new Rural Nurse Specialists, Georgie and Nicky. With diverse backgrounds in acute care, oncology, emergency medicine, and mental health, they bring a wealth of experience to rural health services. Both are passionate about the West Coast lifestyle and look forward to engaging with the Moana community.

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Page last updated: 13 March 2025

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