HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. You can also find many national publications, including responses to OIA requests on the Te Whatu Ora national website.

Use the search menu (left) to apply a filter to list other documents published by Te Whatu Ora Te Tai o Poutini West Coast, including our annual reports, annual plans and strategic plans.  Each document has a document type, a summary, and topics and tags associated with it.

1284 documents.

Buller Health, Vacancies

In February the careers page on the link supplied showed all the services that were offered at the Buller Health (Buller Hospital). We are seeking the list of services that the page stated were on offer at Buller Medical.

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More informationDownload pdf (948 KB)

HDC, complaints

Information regarding the number of Health and Disability Commissioner complaints which resulted in disciplinary action or resulted in a review of hospital policy at West Coast District Health Board in the last three years.- Broken down by year, what complaint was about, where it happened, and if and how it was resolved.

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More informationDownload pdf (6 MB)

PHO, Primary Health Organisation, After hours, Urgent Care

1. Does your DHB have a current plan or strategy for the provision of After-Hours / Urgent Care Services as defined in the PHO Services Agreement? a. If yes, please provide a copy of the plan / strategy documentation.
2. As a DHB, do you directly provide or fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
a. If yes, please provide details of the nature and size of services funded or directly provided by the DHB (excluding financials). 3. Within your DHB district, do PHOs (or equivalent bodies) directly provide or fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement? a. If yes, please provide details of the nature and size of services funded or directly provided by the PHO(s) (excluding financials).
4. Are General Practices within your DHB district required to fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
a. If yes, please provide details of the nature and size of services funded by General Practice.5. Are General Practices within your DHB district required to participate in an urgent care / after-hours / on-call roster in order to meet their Urgent Care Services obligations, as defined in the PHO Services Agreement? a. If yes, is this participation (and cost of on-call availability of clinicians) at the cost of the General Practice or another entity?

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More informationDownload pdf (265 KB)

Hip / Knee replacement, private referrals

Hip and Knee replacements referred by private specialist / referred privately by specialist who also works for DHB / number of private referrals who don’t have to undertake an FSA

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More informationDownload pdf (239 KB)

Assaults

Date/numbers/figures of all incidents involving any DHB staff member (including contractors or causal workers) being harassed or, physically or verbally assaulted by a patient from any ward/area under the DHB’s jurisdiction in the last three years to date (07/12/2017 – 07/12/2020).

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More informationDownload pdf (255 KB)

Health Disability Commissioner, complaints

The number of formal complaints about surgical equipment mistakenly being left behind in patients in the last three years, which went to the Health and Disability Commissioner or resulted in a review of hospital policy.

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More informationDownload pdf (257 KB)

Maori, Non-Maori Mental Health Services

Maori / non-Maori Mental Health Services: For Maori and non-Maori referred to MH Services: referral numbers for each service, psychiatric diagnoses / how many engaged with a psychologist / number prescribed medication.

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More informationDownload pdf (269 KB)

Alcohol related harm

Alcohol related harm: 2015-2020 Ytd: number of people treated / Age / Ethnicity. Number of people admitted / age/ ethnicity. Number of people who died from alcohol related harm and the cost for each person who was treated for alcohol related causes.

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More informationDownload pdf (466 KB)

Sensitive Expenditure

Sensitive expenditure: Gifts, Koha, Tips/gratuity, Hospitality/entertainment, Alcohol, Air travel / domestic and international, Accommodation / international and domestic, Taxis/corporate vehicles, Rental cars, Moving expenses, Parking/traffic offences, Christmas functions, Social clubs.
All correspondence for 2018, 2019 and 2020, both internal and external, including emails, letters, text messages, reports, advice etc, relating to concerns around sensitive expenditure. This should include all correspondence involving your relevant government department or agency and the Office of the Auditor General.

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More informationDownload pdf (1.65 MB)

Remuneration vs Salaries, medical staff

⦁Average annual remuneration paid to the 20 highest-paid clinicians, broken down by gender (into number of men and women in this set of 20, and the average salary paid to each gender). Average annual renumeration paid to the clinical heads of department, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time surgeons , broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to part-time surgeons, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time Senior Medical Officers, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time Resident Medical Officers, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The average annual renumeration paid to full-time ED nurses, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
⦁ The number of sexual harassment, gender discrimination or bullying complaints each year for the last five years (Jan to Dec, including 2020 YTD), with a brief outline of each compliant and a breakdown by gender.
⦁ Any reports, documents, correspondence, legal advice or emails (both internal and external) regarding: gender pay gap, gender bias, and/or sexual harassment and gender discrimination between January 2015 to September 2020.

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More informationDownload pdf (1.16 MB)

Consumer Council Minutes – 27 November 2020

Consumer Council Minutes – 27 November 2020

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More informationDownload pdf (334 KB)

Consumer Council Agenda – 27 November 2020

Consumer Council Agenda – 27 November 2020

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More informationDownload pdf (272 KB)

Psychological Services Maori and Non-Maori

How many non-Maori are currently on a waitlist for psychological intervention with a psychologist? Maori specific MH – Criteria for acceptance into service? number of referrals 2019/20 FY, Referrals for each service / diagnosis/ referrals accepted in absence of psychiatric diagnosis/ referral declined and reasons.

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More informationDownload pdf (251 KB)

TRIFR / Total Recordable Injury Frequency Rate

RE Official information request CDHB 10490 & WCDHB 9499

I refer to your email to the Ministry of Health dated 29 October, which they subsequently transferred to us on 24 November, requesting the following information under the Official Information Act from
Canterbury DHB and West Coast DHB. Specifically:

  • Please provide Total Recordable Injury Frequency Rate (TRIFR) data reported by each of the 20 DB’s from 2013 up to today by month and year. I have attached a simple template.

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More informationDownload pdf (978 KB)

Serious Adverse Events Report 2019-2020

All serious adverse events are reviewed through a formal process in order to analyse our existing health practices and systems. The purpose of reviewing these is to provide sufficient feedback to patients and families so they are aware of any contributing factors and causes of the event and how the DHB intends to make our systems safer.

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More informationDownload pdf (431 KB)

Part-Charge to patients for ambulance transfers from Buller to Grey Hospital

Fertility treatments: How many treatments resulted in a live birth OR the birth of multiple babies? Relationship status? Age groups, The name of the provider, and the amount of funding they received for the past three years? Types of treatment provided. Total costs of these treatments for the past three years.

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More informationDownload pdf (410 KB)

Board Meeting – Thursday, 10 December 2020

Board Papers for the West Coast DHB Board meeting Thursday, 10 December 2020 meeting

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More informationDownload pdf (4 MB)

Pacific Heritage – Official Information Act Request Response

RE Official information request WCDHB 9491

I refer to your email dated 2 November 2020 to the Ministry of Health which they subsequently transferred to us on 6 November 2020, requesting the following information under the Official
Information Act from West Coast DHB. Specifically

  • How many DHB Board members have Pacific heritage, and how many DHB Board Chairs have Pacific heritage?  Pacific heritage in this regard is defined as self-identification as having any
    Pacific heritage.

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More informationDownload pdf (253 KB)

Eyes, Ophthalmology – Official Information Act Request Response

RE Official Information Act Request WCDHB 9493

I refer to your email dated 2 November 2020 to the Ministry of Health, which they subsequently transferred to us on 13 November 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically

  • The amount paid for intraocular lenses, the type of intraocular lenses purchased and the volume
    ordered per year for the last five years.
  • The amount paid for viscoelastics, surgical blades and sutures for cataract surgery.

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More informationDownload pdf (416 KB)

Advisory Committee Meeting – 26 November 2020

Advisory Committee Papers for 26 November 2020 Meeting

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More informationDownload pdf (3 MB)

Have there been any suicides… – 3 questions – OIA Request Response

RE Official information request WCDHB 9489

I refer to your email dated 3 November 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

1. Have there been any suicides of people while in the care of the DHB in the past year? (On the ward)?

2. Have there been any suicides by someone within a week of discharge over the past year?

3. Have there been any suicides by someone living in the community with support in the past year?

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More informationDownload pdf (333 KB)

ECT / Electroconvulsive Therapy

RE Official information request WCDHB 9488

I refer to your email dated 11 September 2020 to the Ministry of Health which they subsequently partially transferred to us on 3 November 2020 requesting the following information under the Official
Information Act from West Coast DHB regarding electro convulsive therapy (ECT). Specifically, questions B, C, E and H of your request as laid out below:

b. Are there different machines in use in different DHBs?

c. How many machines are in use in each DHB?

e. If most of the machines are of a particular manufacturer, how long have they been in use. I am particularly interested in the age and make of the ECT machines.

h. Does the Ministry have any statistics of any complaints about ECT that have been made to the DHBs, and if so, please provide similar information broken down annually in the period 1 January 2010 to 1 January 2020.

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More informationDownload pdf (324 KB)

Locums – OIA Request Response

DHB spend on locums for medical specialists every year for the past five years. i.e.General surgery/Orthopaedics/Enterology/Gynaecology/
Ophthalmology/Urology
Cardiology/. Total locum spend year by year over this period, as well as the total internal staff spent on specialists for the same periods?
What is the size of the population the DHB serves and what is its annual operating budget? It would also be helpful to have explanations for higher (or lower) than usual locum costs for particular periods and whether or not the DHB offers limited services in respective departments.

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More informationDownload pdf (423 KB)

Mental Health Prescriptions – OIA Request Response

Mental Health Prescriptions: The number of antidepressant prescriptions handed out at the DHB each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB. The number of people prescribed antidepressants under the DHB  each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB. The number of antipsychotic prescriptions handed out at the DHB each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB. The number of people prescribed antipsychotic prescriptions under the DHB  each year for the last five years (January to December 2016 to January 2020 to YTD),  broken down by each hospital if more than one under the DHB. The number of admissions to the adult mental health inpatient unit each year for the last five years (January to December 2016 to January 2020 to YTD), broken down by each hospital if more than one under the DHB.The total amount of DHB funds allocated to the adult mental health inpatient each year for the last five years (January – December 2016 to January 2020 – YTD), with brief detail of what the money was being spent on each year. The number of complaints relating to mental health care each year for the last five years (January – December 2016 to January 2020 – YTD), with a brief description of each complaint. Also a breakdown of the number of these complaints that were investigated.

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More informationDownload pdf (491 KB)

ICU, Intensive Care Unit occupancy – OIA Request Response

What is the maximum bed occupancy in ICU? What has been the bed occupancy rate (% beds occupied in ICUs by week/month for the period 15 March to 1st October 2020

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More informationDownload pdf (336 KB)

RMOs / Australian – OIA Request Response

How many RMOs employed by the DHB are Australian citizens or graduates of an Australian Medical School and a breakdown of these employees stating whether each one is a house officer or registrar and their specialty.

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More informationDownload pdf (298 KB)

Board Meeting – Friday, 30 October 2020

Board Papers for the West Coast DHB Board meeting Friday, 30 October 2020 meeting

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More informationDownload pdf (5 MB)

Consumer Council Agenda – 21 August 2020

Consumer Council Agenda – 21 August 2020

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More informationDownload pdf (244 KB)

Consumer Council Agenda – 9 December 2019

Consumer Council Agenda – 9 December 2019

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More informationDownload pdf (224 KB)

Consumer Council Minutes – 21 August 2020

Consumer Council Minutes – 21 August 2020

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More informationDownload pdf (572 KB)

Consumer Council Minutes – 9 December 2019

Consumer Council Minutes – 9 December 2019

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More informationDownload pdf (251 KB)

Fit Testing Problems: What was the % of workers across the whole of the DHB who had received fit testing in the previous 12 months?

RE Official information request CDHB 10437 & WCDHB 9479

I refer to your email dated 17 September 2020 to the Ministry of Health which they subsequently partially transferred to us on 1 October 2020 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB. Specifically question 1 and 2 regarding Fit testing problems, as below:

1.What was the percentage of workers across the whole of the DHB who had received fit testing in theprevious twelve months?
2.What are the actual numbers for each DHB?

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More informationDownload pdf (297 KB)

Psychotherapists employed by the DHB and CPD budget and spend 2018 and 2019

RE Official information request CDHB 10434 & WCDHB 9476

I refer to your email dated 25 September 2020 requesting the following information under the Official
Information Act from Canterbury DHB and West Coast DHB regarding: the data and/or information held
by your District Health Boards, with regards to psychotherapists, psychotherapists who use different
titles but work primarily as a psychotherapist (i.e. clinical leads, professional leaders), and those carrying
out the work of psychotherapists. Specifically:

1. The actual number of psychotherapists employed by the DHB
2. The actual number of psychotherapists engaged as contractors by the DHB
3. The number of psychotherapists on each salary step
4. For continuing professional development for DHB employed psychotherapists:
• Total budget for 2018 and 2020 (separately)
• Total spend for 2018 and 2019 (separately)

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More informationDownload pdf (292 KB)

Healthcare for transgender people

RE Official information request WCDHB 9472

I refer to your email dated 10 September 2020 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

1. Of the following list of services, which (if any) does the District Health Board provide? Does the DHB provide any services for transgender health care not listed, if so, what?
– Puberty blockers
– Hormone replacement therapy
– Fertility preservation
– Mastectomy
– Hysterectomy
– Orchiectomy
– Facial hair removal
– Breast augmentation
– Voice training
– Facial feminization surgery
– Genital reconstruction surgery
– Counselling
– Other mental health support (please specify services in response)

For services provided by the DHB:

2. What is their current status? What clinic (or clinics) provides the service? Are they accepting new patients?

3. Broken down by provided services (and initial consultation and readiness assessments or other if applicable), how long is the current wait time on appointments for transgender health? How long have these wait times been in previous years that the service was available?

For questions 4.-17.  Please see Full Description…

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More informationDownload pdf (447 KB)

Updated information as of Aug/Sept, how many HDU/CCU beds and negative isolation pressure rooms at DHB

RE Official information request WCDHB 9471

I refer to your email dated 16 August 2020 to Ministry of Health and subsequently partially transferred
to us on 10 September 2020 requesting the following information under the Official Information Act
from West Coast DHB. Specifically:

1. As of this month (August/September), how many HDU/CCU beds, and negative
isolation pressure rooms across all DHBs? Note: ICU beds being answered by Ministry of Health)

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More informationDownload pdf (331 KB)

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Page last updated: 25 October 2023

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