HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Health Services

103 documents.

Whataroa Clinic Roster – April 2025

  • Date: 27 Mar 2025
  • Document Type:
  • ID: SW-Roster-Whataroa-042025

Whataroa Clinic Roster for April 2025

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More informationDownload pdf (134 KB)

Hari Hari Clinic Roster – April 2025

  • Date: 27 Mar 2025
  • Document Type:
  • ID: SW-Roster-HariHari-042025

Hari Hari Clinic Roster for April 2025

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More informationDownload pdf (117 KB)

Haast Clinic Roster – April 2025

  • Date: 27 Mar 2025
  • Document Type:
  • ID: SW-Roster-Haast-042025

Haast Clinic Roster for April 2025

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More informationDownload pdf (133 KB)

Franz Josef Glacier Clinic Roster – April 2025

  • Date: 27 Mar 2025
  • Document Type:
  • ID: SW-Roster-FranzJosef-042025

Franz Josef Glacier Clinic Roster for April 2025

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More informationDownload pdf (118 KB)

Fox Glacier Clinic Roster – April 2025

  • Date: 27 Mar 2025
  • Document Type:
  • ID: SW-Roster-Fox-042025

Fox Glacier Clinic Roster for April 2025

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More informationDownload pdf (136 KB)

Whataroa Clinic Roster – March 2025

  • Date: 26 Feb 2025
  • Document Type:
  • ID: SW-Roster-Whataroa-032025

Whataroa Clinic Roster for March 2025

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More informationDownload pdf (143 KB)

Hari Hari Clinic Roster – March 2025

  • Date: 26 Feb 2025
  • Document Type:
  • ID: SW-Roster-HariHari-032025

Hari Hari Clinic Roster for March 2025

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More informationDownload pdf (128 KB)

Haast Clinic Roster – March 2025

  • Date: 26 Feb 2025
  • Document Type:
  • ID: SW-Roster-Haast-032025

Haast Clinic Roster for March 2025

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More informationDownload pdf (147 KB)

Franz Josef Glacier Clinic Roster – March 2025

  • Date: 26 Feb 2025
  • Document Type:
  • ID: SW-Roster-FranzJosef-032025

Franz Josef Glacier Clinic Roster for March 2025

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More informationDownload pdf (129 KB)

Fox Glacier Clinic Roster – March 2025

  • Date: 26 Feb 2025
  • Document Type:
  • ID: SW-Roster-Fox-032025

Fox Glacier Clinic Roster for March 2025

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More informationDownload pdf (153 KB)

Annual Maternity Quality and Safety Programme Report 2023

It is with great pleasure that the 2023 Te Tai o Poutini annual maternity report is presented in the following pages.

It has been a busy year. The health system reforms have dominated the landscape but despite change and some uncertainty the entire multidisciplinary maternity team of Te Tai o Poutini continue to provide quality care to hapū māmā and whānau.

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Whataroa Clinic Roster – February 2025

  • Date: 28 Jan 2025
  • Document Type:
  • ID: SW-Roster-Whataroa-022025

Whataroa Clinic Roster for February 2025

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More informationDownload pdf (148 KB)

Hari Hari Clinic Roster – February 2025

  • Date: 28 Jan 2025
  • Document Type:
  • ID: SW-Roster-HariHari-022025

Hari Hari Clinic Roster for February 2025

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More informationDownload pdf (131 KB)

Haast Clinic Roster – February 2025

  • Date: 28 Jan 2025
  • Document Type:
  • ID: SW-Roster-Haast-022025

Haast Clinic Roster for February 2025

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More informationDownload pdf (148 KB)

Franz Josef Glacier Clinic Roster – February 2025

  • Date: 28 Jan 2025
  • Document Type:
  • ID: SW-Roster-FranzJosef-022025

Franz Josef Glacier Clinic Roster for February 2025

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More informationDownload pdf (127 KB)

Fox Glacier Clinic Roster – February 2025

  • Date: 28 Jan 2025
  • Document Type:
  • ID: SW-Roster-Fox-022025

Fox Glacier Clinic Roster for February 2025

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More informationDownload pdf (147 KB)

Whataroa Clinic Roster – January 2025

  • Date: 20 Dec 2024
  • Document Type:
  • ID: SW-Roster-Whataroa-012025

Whataroa Clinic Roster for January 2025

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More informationDownload pdf (148 KB)

Hari Hari Clinic Roster – January 2025

  • Date: 20 Dec 2024
  • Document Type:
  • ID: SW-Roster-HariHari-012025

Hari Hari Clinic Roster for January 2025

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More informationDownload pdf (125 KB)

Haast Clinic Roster – January 2025

  • Date: 20 Dec 2024
  • Document Type:
  • ID: SW-Roster-Haast-012025

Haast Clinic Roster for January 2025

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More informationDownload pdf (135 KB)

Franz Josef Glacier Clinic Roster – January 2025

  • Date: 20 Dec 2024
  • Document Type:
  • ID: SW-Roster-FranzJosef-012025

Franz Josef Glacier Clinic Roster for January 2025

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More informationDownload pdf (131 KB)

Fox Glacier Clinic Roster – January 2025

  • Date: 20 Dec 2024
  • Document Type:
  • ID: SW-Roster-Fox-012025

Fox Glacier Clinic Roster for January 2025

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More informationDownload pdf (114 KB)

How your hospital & health centre works

1. Te Nīkau Overview:
– A modern facility offering a range of healthcare services including planned appointments, urgent care, patient monitoring, and emergency stabilization.

2. Emergency Department (ED) Pathways:
– Immediate care for life-threatening conditions (e.g., heart attacks, strokes) means you’ll be taken straight to a bed.
– If assessed as safe to wait, you may undergo tests like ECGs or X-rays before being seen by the ED team.

3. Primary Care Clinic Pathways:
– If your condition is non-urgent, you may receive a same-day appointment or be scheduled for a future visit with the appropriate clinician.

4. Waiting Process:
– The waiting area can be busy. If your condition worsens, inform the nurse. Waiting times are based on clinical priority.

5. Payment Information:
– Consultations are free for enrolled patients under 14 and for sexual health appointments for under-25s. Regular fees apply for others. Payments can be made at Main Reception.

6. Hours of Operation:
– Hospital services operate 24/7. Planned care is available 8 am – 8 pm, Monday to Friday. For after-hours care, contact Ka Ora at 0800 252 672.

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More informationDownload pdf (653 KB)

Te Whatu Ora West Coast Medical Centres Fee Schedule

Annual Maternity Quality and Safety Programme Report 2021- 2022

Te Whatu Ora Te Tai o Poutini is pleased to present the Maternity Quality and Safety Programme Annual Report for 2021/2022.

Despite the ongoing impact of COVID-19 and then the change to our health legislation to Pae Ora (Healthy futures Act on July 1, 2022) and the accompanying dissolving of the District Health Boards, we have continued to build on work from the past few years which had a focus of equity following the agreement on the Maternity Strategy for Te Tai o Poutini.

We have been specifically increasing the work we do with the community and ensuring their voices are becoming louder and also working to reflect our Te Tiriti obligations in all that we do. Having the Strategy framework and now also having Te Pae Tata (the Interim New Zealand Health plan) with one of the Pou being Kahu Taurima (maternity and early years) means that the work we have done has a platform to continue as we realign our maternity systems nationally.

In Te Tai o Poutini we understand that we need to meet the requirements of Pae Ora (Healthy Futures Act 2022) and Kahu Taurima and the expectations of both Te Aka Whai Ora and Te Whatu Ora.

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More informationDownload pdf (3 MB)

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Page last updated: 31 October 2018

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