HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

For staff

  1. Home
  2. For staff

Staff can access the healthLearn online education platform at www.healthlearn.ac.nz

Note: you will need a healthlearn Username and Password to log in.

Technical support for staff

West Coast staff can log technical issues and requests such as unlocking your user account on the Kāpehu Service Desk portal.
Note: you will need your West Coast local area Username  and Password to log in.

To reach the Service Desk by phone, please phone: 03 769 7611, or call 03 7697400, followed by extension 2911, or extension 2999 for urgent service desk requests.

The West Coast Self-Service Password Reset (SSPR) tool provides West Coast Health NZ staff with the ability to change/reset their password, or unlock their account.
Using this approach West Coast Health NZ staff can reset their WCDHB network account without involving an administrator or calling the Kāpehu Service Desk. Steps are simple and can be done from a mobile phone, or any PC connected with the Internet.

Reset your WCDHB Self-Service Password Reset (SSPR)

To reset your WCDHB password go to: https://aka.ms/sspr (instructions are below)

Register to use Self-Service Password Reset (SSPR)

  • All users must pre-register to be able to reset your password. If you have not registered, you can sign up using our registration form (instructions are below)
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC/mobile phone within WCDHB network.
  • You can register with any one of the following options:
    • Phone number (company, personal, landline, mobile etc)
    • Security questions (3 security questions)

Password Self Service Help/Instructions

Instructions for both registering and resetting your password using WCDHB Self-Service Password Reset (SSPR) are below.

How to change your password using Self-Service Password Reset (SSPR) (PDF, 400KB)

How to register for Self-Service Password Reset (SSPR) (PDF, 400KB)

Page last updated: 8 April 2025

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